Privacy Policy

Rittal Privacy Policy Overview

Rittal does not share, sell or rent any user information with companies outside of the Friedhelm Loh Group.

User information that is collected is only used to provide or improve marketing and informational services to the user as well as tracking the performance of Rittal web sites.

Rittal maintains a "Do Not Email " database. Users that choose to opt out of Rittal web based marketing activities are added to this database.

To learn more about Rittal's privacy policy, please continue reading the complete policy that follows.

Rittal Privacy Policy

Rittal Corporation takes your privacy seriously. Please read the following to learn more about our privacy policy.

What this Privacy Policy Covers

What personally identifiable information Rittal collects.
What personally identifiable information third parties collect through the Web site.
What organization collects the information.
How Rittal uses the information.
With whom Rittal may share user information.
What choices are available to users regarding collection, use and distribution of the information.
What types of security procedures are in place to protect the loss, misuse or alteration of information under Rittal control.
How users can correct any inaccuracies in the information.

If you have questions or concerns regarding this statement, please contact:

Rittal Pty Ltd

130 - 140 Parraweena Rd.
P.O. Box 2351
Miranda, NSW 2228

Free Call 1800 350 665

Email info@rittal.com.au

Information Collection and Use

Information Collection

Rittal is the sole owner of the information collected on rittal4racks.comau. Rittal collects information from our users at several different points on our Web site.

Registration

In order to use some sections of this Web site, a user must first complete the registration form. During registration a user gives contact information (such as name and email address). If a user requests, we use this information to contact the user about services on our site for which he has expressed interest. It is optional for the user to provide unique identifiers (such as, name and email address), but encouraged so we can provide a more personalized experience on our site.

Information Use

All information collected on rittal4racks.com.au is used strictly for the purpose intended. Collected information will be used to control access to Rittal web properties as well as a means of providing information and services to the user. Additionally, Rittal uses the information collected to analize the usage of Rittal web sites for the purposes of planning future web development and improving existing services.

Cookies

A cookie is a piece of data stored on the user’s computer tied to information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent cookie is a small text file stored on the user’s hard drive for an extended period of time. Persistent cookies can be removed by following Internet browser help file directions.

By setting a cookie on our site, users would not have to log in a password more than once, thereby saving time while on our site. If users reject the cookie, they may still use our site. The only drawback to this is that the user will be limited in some areas of our site.

Log Files

Like most standard Web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Communications from the Site

Special Offers and Updates

We send all new members a welcome email for verification purposes. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see the Choice and Opt-out sections.

If a user wishes to subscribe to our newsletter, we ask for contact information such as name and email address. Out of respect for our users privacy we provide a way to opt-out of these communications. Please see the Choice and Opt-out sections.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regards to issues relating to their account we reply via email or phone, in accordance with the users wishes.

Sharing

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site. When not required by law, it is Rittal's policy to not share user information with other companies or organizations outside of the Friedhelm LOH Group.

Business Transitions

In the event Rittal goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users’ personal information will, in most instances, be part of the assets transferred. Users will be notified via email and prominent notice on our Web site for 30 days prior to a change of ownership or control of their personal information. If as a result of the business transition, the users’ personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.

Choice/Opt-out

Our users are given the opportunity to ‘opt-out’ of having their information used for purposes not directly related to our site at the point where we ask for information. For example, our order form has an ‘opt-out’ mechanism so users who buy a product from us, but don’t want any marketing material, can keep their email address off of our lists.

Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or the user may contact us by email info@rittal.com.au. Or, contact us by telephone or postal mail at the contact information listed below.

Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether or not they should proceed with services that require an outside party.

Links

This Web site contains links to other sites. Please be aware that we, Rittal, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.

Surveys & Contests

From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. Anonymous Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. Users’ personally identifiable information is not shared with third parties unless we give prior notice and choice. Though we may use an intermediary to conduct these surveys or contests, they may not use users’ personally identifiable information for any secondary purposes.

Tell-A-Friend

If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. Rittal will automatically send the friend a one-time email inviting them to visit the site. Rittal does not store this information and is used for the sole purpose of sending this one-time email.

Security

This Web site takes every precaution to protect our users’ information. When users submit sensitive information via the Web site, their information is protected both online and off-line.

If users have any questions about the security at our Web site, users can send an email to info@rittal.com.au

Supplementation of Information

In order for this Web site to properly fulfill its obligation to users it may be necessary for us to supplement the information we receive with information from 3rd party sources.

Correcting/Updating/Deleting/Deactivating Personal Information

If a user’s personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users’ personally identifiable information. This can be done by emailing our Customer Support at info@rittal.com.au. Or, contact us by telephone or postal mail at the contact information listed below.

Notification of Changes

If we need to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

If, however, we are going to use users’ personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Contact Information

If you have any questions or suggestions regarding our privacy policy, please contact us at: